NCIC...The Next Generation in Call Control Systems
NCIC’s ICE (Inmate Call Engine) platform provides cutting-edge
features that were previously cost-prohibitive to small facilities
while offering carrier-grade reliability to even the largest of inmate
The Total Inmate Telephone Solution utilizes coinless pay phones
and connects to ICE via Voice Over Internet Protocol (VOIP).
With this complete system, we guarantee no fraud and revenue
sharing for all calls. The system also includes web-reporting and
access to call recordings at no cost to the jail or local government.
ICE...The Total Inmate Phone Service
Central Call Processing
Real Time Offsite Storage of
Call Data and Voice
Automatic Importing of
Relevant Inmate Information
Blended Debit/Collect Calls
Call Blocking with Secured
Web Interface on a Real
Emergency Kill Switch
Free Call Capabilities
Inmate Voice Mail
Inmate PIN Calling
Inmate Voice Recording
Live Inmate Telephone
Monitoring of Inmate Calls
Multi Facility Support
Multiple Language Support
Multipal User Security
Tiered Security Access
Voice Over IP
How can an inmate phone provider offer
commission up to 85% and still make money?
Well, actually, they cant!
A few correctional telephone providers have large
funding fees which they do not share in your
commission and in some cases, these fees can be over
half of the revenue!
If you haven’t heard recently, the Federal
Communications Commission (FCC) and several state
Public Service Commissions are implementing
comprehensive rate investigations due to inmate
telephone providers charging exorbitant rates and fees.
Most jails try to be fairly conservative on their rates, but
often, they fail to realize that their provider has
excessive fees on the back end which result in the
rates being as much as 200% higher and usually no
commission shared on these fees. What can you do
about it? Ask your inmate phone provider what their
fees are for funding an account (using website or live
agent) or the fee to issue a refund.
Also, you may ask your provider what percentage of
gross revenue you are getting paid on all the services
they offer, collect calling, prepaid collect calling, text
collect (collect to cell phones) and international collect
calling. Make sure you are not comparing apples to
oranges on your next inmate phone contract!
85% x 1/2 apple = 42.5%
How do you like them Apples!
Fuzzy Math, When 1+1=1
Fees you should be aware of:
Setup Fee for 2nd Number
Monthly Admin Fee per Number
Bill Statement Fee
Carrier Recovery Fee
Wireless Administration Fee
(Caution, Providers are consistantly changing Tarrifs)
Fees not only hurt the
detainees, but also
effects the amount of
revenue being shared
with the facilites. You
can no longer
compare oranges to
oranges when selecting an Inmate Telephone Provider.